Hazel Health provides telehealth services directly to schools, ensuring students have equitable access to physical and mental healthcare. As Sr. Manager of UX, I built the design and research practice from the ground up—creating the foundational tools, systems, and processes needed to scale a high-impact, service-driven organization.
I partnered across clinical, product, operations teams, school staff, students, and parents to shape experiences for both student-facing tools and internal care delivery platforms.

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BUILDING A HUMAN-CENTERED FOUNDATION

At Hazel Health, I was responsible for establishing nearly the entire UX design function. Understanding all parties involved was critical, which uncovered the need for me to create scalable systems for both design and research, while ensuring the end-to-end service experience from school-based intake to clinician care, and beyond.

  • Defined Hazel’s core design principles and UX (design and research) practice framework.
  • Created service blueprints spanning school, student, clinician, and operations journeys.
  • Developed robust personas representing school staff, students, parents, clinicians, and administrative teams.
  • Delivered foundational research across user groups to inform long-term strategy.

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SCALING AND SYSTEMATIZING DESIGN

Hazel had UI components in place, but they were ad hoc—lacking consistency in behavior, performance, and visual clarity across platforms. I led the effort to bring order, reliability, and scalability to our execution approach.

  • Established foundational design standards to drive visual and interaction consistency across web and mobile experiences.
  • Partnered with engineering to evolve the system into a code-based component library, ensuring performance, responsiveness, and accessibility across use cases.
  • Defined usage guidelines, specs, and documentation to support adoption and long-term sustainability.
  • Enabled product and scrum teams to ship faster by creating a shared source of truth and scalable design infrastructure.

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Reimagining School-Based & Comminication Tools for Impact


School, Student & Parent Experiences

I focused on transforming the intake and communication tools used by school staff, students, and families. The goal was to reduce friction during care coordination, support referrals, and ensure access equity across the board.

  • Conducted journey mapping and contextual inquiry across multiple schools and districts.
  • Redefined the intake flows and redesigned the dashboard used by school staff to optomize operations.
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Enabling High-Quality, Efficient Care Delivery Behind the Scenes


Internal Tools for Clinical and Support Teams

This project centered on optimizing Hazel’s internal platform used by therapists, medical assistants, and care coordinators. The goal was to streamline workflows, reduce cognitive load, and support documentation in real time.

  • Led discovery to understand care team needs across teletherapy and medical sessions.
  • Redesigned therapist-facing interfaces to surface session notes, care plans, and next actions more clearly.
  • Simplified intake queues, chat tools, and documentation flows for speed and clarity.
  • Partnered with engineering to implement the changes in rapid cycles, validated through team feedback.
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IMPACT

The combined outcome of these efforts enabled Hazel Health to:

  • Transformed the Heart program onboarding UX, increasing adoption by 47%.
  • Streamlined product lifecycle processes, reducing delays and accelerating time-to-market.
  • Evangelized UX best practices, demonstrating its direct impact on business growth.
  • Led cross-functional efforts with leaders to shape product strategy and inform roadmaps.
  • Built and mentored a high-performing UX team, fostering innovation.
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